Shipping and Return Policy

Shipping & Delivery

We are proud to offer international shipping services . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our place will be shipped by Multiple Shipping Companies  depending on the weight and size of the product.

Do you ship worldwide?

Yes. We provide free shipping For orders Over 100$ For The US , UK , Australia, Canada and EU. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you. Kindly note that Our primary markets currently Are the US, UK, Australia, Canada, and EU countries and We may expand to other regions later on.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

By Locations   *Estimated Shipping Time"

United States and UK 8-15 Business days

Canada, Europe  10-20 Business days

Australia, New Zealand  10-20 Business days

*This doesn’t include our 2-3 days processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

Note :
If you ever faced the problem Of : My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@shopeaglestore.com  \ eagle@shopeaglestore.com and we're more than happy to help you with it .

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at support@shopeaglestore.com  \ eagle@shopeaglestore.com and we will do our best to help you out. 

 Kindly Note that : 

1-We aren't responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)


2-We aren't not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

3-Kindly be Advised that Due to Covid19 Restrictions Shipping delays may happen. Peak periods, inclement weather, and more can all lead to overwhelming volumes for shipping carriers, causing packages to be delivered later than expected.

Return and Refund Policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopeaglestore.com eagle@shopeaglestore.com . Please note that returns will need to be sent to the following address: [Contact us by email to sent you the address]

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
Please allow Eagle Online Store 5 - 7 business days from the day we receive the returned package to process.
Eagle store will email you after return has been processed to confirm what has been done.
You can always contact us for any return question at support@shopeaglestore.com / eagle@shopeaglestore.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopeaglestore.com  eagle@shopeaglestore.com

Please note that we cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies

Shipping and handling charges are non-refundable.

Products Damage :

We offers a full refund or a replacement if packages arrived are badly damaged - We offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

- For fragile products, a refund is highly recommended.

- For damaged packing boxes, we cannot offer any refunds or other after-sale services due to the long-distant international delivery.

- For ordinary products, Your shall complain or open a dispute with us within 5 days after packages are delivered.

- For electronic products, Your shall complain or open a dispute  within 10 days after packages are delivered.

-For incorrect products, we offers a full refund or replacement.

-For products with wrong color, size which doesn't affect product function, etc., we offers a refund or resend if you provide a screenshot of your  complaint including name, content and date.

For orders cancellation

We offers a full refund before products are processed by warehouses.

We takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection However will notify you by Email .

 Note :

Refund can only go to your original payment method

-The customer is responsible for covering the shipping return fees for their products.