Frequently Asked Questions
Q#1: Can I change my order?
A: We’re unable to make any changes to your order once you’ve hit the ‘place order’ button.
Q#2: When will my order ship?
A: After your payment is verified, it takes up 3 to 5 days to process and ship your order.
Q#3: Can I change something in my order. How can I do that?
A: If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Q#4: Do you provide tracking information?
A: Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at shopeaglestore@gmail.com
Q#5: Do you offer globally shipping?
A : Yes. Our Primary Markets are The US, UK, Australia & Canada , EU Countries ,
Q#6 How much does it cost to ship to the destinations above ?
A: Obviously we offer free shipping for orders Over 100$ For the mentioned regions .
Q#7: Is my personal information kept private?
A: Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.
Q#8: What can I do if my order is going to the wrong address?
A: If your parcel or your package has already been dispatched, we are unable to change your shipping address for you.
Q#9:What about customs?
A: We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Q#10:How long does shipping take?
A: Shipping time varies by location. These are our estimates:
By Location *Estimated Shipping Time "
United States - UK and Canada 8-15 Business days
Europe 10-20 Business days
Australia, New Zealand 10-15 Business days
Gulf (Qatar - KSA - Kuwait - UAE) 10-15 Business days
India - Pakistan 15-30 Business days
Malaysia - Vietnam - Singapore 10-15 Business days
*This doesn’t include our 2-3 day processing time.
Here are some of the shipping carriers we work with:
USPS, Royal Mail, Canada Post, Australia Post, DHL- DPD, FedEx, and Ninjavan.
Q#11:Will my items be sent in one package?
A: For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at support@shopeaglestore.com and we will do our best to help you out.
Our Primary Markets are The US, UK, Australia & Canada , EU Countries